Refund Policy.

Last updated: June 2025

1. Our Commitment

We are committed to delivering high-quality digital work and maintaining transparent, fair commercial relationships. This policy outlines the circumstances under which refunds are considered and the process for requesting them.

If you are ever dissatisfied with our work, we encourage you to contact us first — we will always attempt to resolve concerns before any formal refund process is initiated.

2. Deposit Policy

A deposit is required before any project work commences. This deposit covers the initial discovery, planning, research, and design phases and is non-refundable once work has begun.

Exception: If you request cancellation within 48 hours of making your deposit payment, and before a project kickoff meeting or any work has commenced, a full refund of the deposit will be issued.

3. In-Progress Projects

If a project is cancelled after work has commenced, the following applies:

• We will calculate the fair market value of all work completed to date
• If the deposit covers or exceeds that value, no additional payment is required and no refund will be issued
• If the value of completed work exceeds the deposit, the outstanding balance remains payable
• All completed deliverables will be provided upon receipt of any outstanding fees

Work completed to date will be assessed honestly and transparently, and a written breakdown will be provided upon request.

4. Completed & Delivered Projects

No refunds are issued for projects that have been completed and delivered. Upon delivery, you have the opportunity to request revisions within the agreed revision scope. If you believe delivered work materially fails to meet the agreed specifications, please contact us within 10 business days of delivery to resolve the matter.

5. Maintenance & Retainer Plans

Monthly maintenance and retainer plans may be cancelled with 30 days’ written notice. Fees already paid for the current billing period are non-refundable. No further charges will be made after the notice period expires.

6. Exceptions & Discretionary Refunds

We may consider exceptions to this policy in cases of:

• Documented failure on our part to deliver the agreed scope within a reasonable timeframe
• Force majeure events beyond either party’s reasonable control
• Mutual agreement to terminate the project before commencement

All exceptions are considered on a case-by-case basis at the sole discretion of AdVenture Designs.

7. Consumer Protection Act

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008. Where a statutory right to a refund applies, it will be honoured in accordance with the Act.

8. How to Request a Refund

To request a refund or raise a billing concern, email us at info@adventuredesigns.co.za with the following:

• Your full name and business name
• Your invoice or project reference number
• A clear description of your reason for the refund request

We will acknowledge your request within 2 business days and respond with a decision within 5 business days. Approved refunds are processed within 7 business days via the original payment method.